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Use Case: Document Q&A System

The Problem

Section titled “The Problem”

Your team has hundreds of documents (policies, procedures, product specs) but finding answers means searching through PDFs manually. You want anyone to ask a question and get an instant, sourced answer.

The Solution

Section titled “The Solution”
User asks: "What is our refund policy for enterprise customers?"
  → MIFY searches all your uploaded documents
    → Finds the 5 most relevant paragraphs
      → AI generates an answer using those paragraphs as context
        → User sees: answer + source documents referenced

How to Build It

Section titled “How to Build It”

Step 1: Create a Knowledge Base

Section titled “Step 1: Create a Knowledge Base”

Go to /knowledge → Create → name it “Company Docs”

Step 2: Upload Documents

Section titled “Step 2: Upload Documents”

Upload your files:

  • PDFs (policies, contracts)
  • Word documents (procedures, guides)
  • HTML (web content, help articles)
  • CSV (data tables)
  • Markdown, JSON, Text

MIFY automatically chunks, embeds, and indexes everything.

Step 3: Use the RAG Q&A Template

Section titled “Step 3: Use the RAG Q&A Template”

Templates → search “RAG Q&A” → Use Template.

The workflow:

  • Manual Trigger → user types a question
  • Retrieve → searches your knowledge base (top 5 results)
  • Chat → generates an answer using retrieved context

Step 4: Deploy as a Chat Widget

Section titled “Step 4: Deploy as a Chat Widget”

Optionally embed on your intranet:

  1. Go to /settings/embed
  2. Configure the chat widget appearance
  3. Copy the embed code
  4. Add to your internal website

Results

Section titled “Results”
  • Instant answers from hundreds of documents
  • Sourced — shows which document the answer came from
  • Always available — no need to search manually
  • Grows smarter — add more documents over time